tito12 Terms & Conditions

1 Definitions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

2 Eligibility

By registering an account on tito12, you represent and warrant that:

1. You are at least 21 years of age;
2. You are a natural person acting on your own behalf, and not acting as an agent, nominee, or representative of any third party;
3. You have the full legal capacity to enter into a binding agreement under the laws of the jurisdiction in which you reside;
4. You are not a resident of, and are not currently located in, any Prohibited Territory;
5. You are not a current employee, director, officer, consultant, agent, or immediate family member of any employee of tito12 or any of its affiliated companies;
6. You are not registered on any self-exclusion list maintained by tito12 or any recognized third-party responsible gaming body;
7. You are not using the Platform in connection with any money laundering, terrorist financing, or other illegal financial activity;
8. All information you provide during registration and thereafter is truthful, accurate, current, and complete.

tito12 reserves the right to request documentary evidence of eligibility at any time and to suspend or permanently close any Account where eligibility cannot be verified to the Company's satisfaction.

3 Account Registration

3.1 Single Account Policy. Each individual is permitted to hold only one (1) tito12 Account. Opening or operating multiple accounts — including accounts in different names or using different payment methods, email addresses, phone numbers, or device identifiers — is strictly prohibited. Where multiple accounts are detected, tito12 will merge or close the duplicate accounts and may void any associated Bonus Funds.

3.2 Registration Information. During the registration process, you will be required to provide accurate personal information including your full legal name, date of birth, residential address in Indonesia, a valid email address, and a mobile phone number registered in Indonesia. You agree to keep this information updated at all times.

3.3 Identity Verification (KYC). tito12 conducts mandatory KYC verification before approving withdrawal requests and before allowing access to certain platform features. You will be required to submit one or more of the following documents:

• A valid Indonesian National Identity Card (KTP — Kartu Tanda Penduduk);
• A valid Indonesian Passport;
• A recent bank statement (issued within the past 90 days) from your registered Indonesian bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, or another recognized Indonesian institution);
• A selfie photograph holding the submitted identity document, taken on the date of submission.

3.4 Account Security. You are solely responsible for maintaining the confidentiality of your username and password. tito12 will never contact you to request your password. You agree to notify our support team immediately if you suspect unauthorized access to your Account. tito12 shall not be liable for any loss arising from unauthorized use of your Account where you have failed to maintain adequate security of your credentials.

3.5 Account Currency. All tito12 Accounts are denominated in Indonesian Rupiah (IDR / Rp). Funds deposited in any other currency will be converted at the prevailing exchange rate applied by your payment provider before being credited to your Balance.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods. tito12 accepts deposits and processes withdrawals via the following Indonesian payment channels:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, and OCBC NISP;
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

4.2 Deposit Limits. The minimum deposit amount is Rp 10.000. There is no platform-imposed maximum deposit limit; however, transaction limits set by your bank or e-wallet provider will apply.

4.3 Withdrawal Limits. The minimum withdrawal amount is Rp 50.000. Daily and monthly withdrawal limits vary by membership tier as follows:

• Bronze: Maximum Rp 50.000.000 per day;
• Silver: Maximum Rp 100.000.000 per day;
• Gold: Maximum Rp 250.000.000 per day.

4.4 Withdrawal Processing Times. Withdrawal requests submitted by KYC-verified members are processed same-day during operating hours (06:00–23:00 WIB). Requests submitted outside these hours will be processed at the opening of the next operating window. E-wallet withdrawals are typically completed within 15 minutes of processing. Bank transfers may take up to 4 hours depending on the receiving institution's interbank settlement schedule.

4.5 Own-Account Rule. Deposits must originate from a payment account registered in your own name. Withdrawals will only be processed to the same payment method and account used for the most recent deposit, or to an account that has been verified in your name via the KYC process. Third-party deposits and withdrawals are strictly prohibited.

4.6 Fees. tito12 does not charge fees on standard deposits or withdrawals. Your bank or e-wallet provider may apply their own transaction charges, for which tito12 bears no responsibility.

5 Bonuses & Promotions

5.1 General Bonus Terms. tito12 may, at its sole discretion, offer promotional bonuses, free bets, cashback rewards, referral incentives, loyalty points, and other promotional benefits to Members. All such promotions are subject to these general terms as well as any specific terms and conditions published alongside each individual offer.

5.2 Wagering Requirements. Unless explicitly stated otherwise, all Bonus Funds are subject to a minimum wagering requirement of 10x (ten times) the bonus amount on qualifying games before any portion of the bonus or associated winnings may be withdrawn. Specific promotions may carry higher or lower wagering multipliers as stated in their individual terms.

5.3 Qualifying Games. Not all games contribute equally toward fulfilling wagering requirements. As a general guide:

• Live sports betting (football, basketball, badminton, e-sports): 100% contribution;
• Slots (all certified slot studios): 100% contribution;
• Live casino table games (baccarat, blackjack, roulette): 10% contribution;
• Togel (numbers lottery) draws: 50% contribution;
• Crash games (Aviator and similar): 50% contribution.

tito12 reserves the right to update these contribution rates at any time with reasonable notice published on the Platform.

5.4 Bonus Validity. Unless otherwise specified, all Bonus Funds must be wagered through the applicable wagering requirement within 30 calendar days of the bonus being credited. Any bonus and associated winnings not fulfilling the wagering requirement within this period will be forfeited automatically.

5.5 Bonus Abuse. tito12 employs automated and manual monitoring to detect bonus abuse, including but not limited to: low-risk hedging strategies designed to exploit bonus funds, use of multiple accounts to claim the same promotion, collusion between Members, and systematic exploitation of platform errors or technical faults. Any account found engaging in bonus abuse will be subject to immediate suspension, forfeiture of all Bonus Funds and associated winnings, and may be permanently closed.

6 Betting Rules

6.1 Acceptance of Bets. All bets placed on tito12 are subject to acceptance by the Company. tito12 reserves the right to refuse, limit, or void any bet at its sole discretion, including — but not limited to — situations where a Member is suspected of match fixing, advantage play, or misuse of information not available to the general public.

6.2 Bet Settlement. Bets will be settled in accordance with the official result as determined by the relevant governing body (e.g., FIFA, PSSI for BRI Liga 1 matches, BWF for badminton). In the event of a disputed result, tito12 will await official confirmation before settling the relevant market. The Company's decision on bet settlement shall be final.

6.3 Minimum and Maximum Stakes. Minimum and maximum bet limits vary by market, game type, and membership tier. Current limits are displayed within the relevant section of the Platform. tito12 reserves the right to adjust stake limits on a per-account basis without notice.

6.4 Voided Bets. A bet may be voided in circumstances including: event cancellation, postponement beyond 24 hours of the original scheduled start time, technical malfunction during a casino game round, or erroneous odds publication. Voided bets will be refunded at the original stake amount to the Member's Balance.

6.5 In-Play Betting. In-play (live) betting markets are offered subject to network latency and data feed availability. tito12 cannot guarantee that in-play odds reflect exactly real-time match events. The Company reserves the right to suspend in-play markets at any time and to void bets placed during a period of data feed error.

6.6 Palpable Errors. If tito12 publishes odds or game parameters that are clearly erroneous (commonly referred to as "palpable errors" or "palps"), the Company reserves the right to void any bet placed at such erroneous odds, regardless of whether the bet has already been settled.

7 Prohibited Conduct

The following conduct is strictly prohibited on the tito12 Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of Balance and Bonus Funds, and referral to the appropriate legal authorities:

• Registering or operating more than one Account;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Using the Platform while under the age of 21;
• Depositing funds derived from illegal sources, including proceeds of crime or money laundering;
• Using software, bots, scripts, artificial intelligence tools, or any automated means to interact with the Platform in a manner not authorized by tito12;
• Colluding with other Members or third parties to gain an unfair advantage;
• Exploiting software bugs, technical errors, or security vulnerabilities on the Platform;
• Engaging in match fixing, insider trading on sports events, or any form of sports corruption;
• Accessing the Platform from a Prohibited Territory using VPN, proxy, or other IP-masking technologies;
• Harassing, threatening, or abusing tito12 staff or other Members through any communication channel;
• Selling, transferring, or assigning your Account or Account Balance to any third party.

8 Limitation of Liability

8.1 To the maximum extent permitted by applicable law, tito12 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of profits, loss of data, or loss of business opportunity.

8.2 tito12 makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance, third-party data feed outages, or force majeure events may cause temporary Platform unavailability for which tito12 bears no liability.

8.3 tito12's total aggregate liability to you in respect of any claim arising out of or in connection with these Terms shall not exceed the total amount of deposits made by you in the 90-day period immediately preceding the event giving rise to the claim.

8.4 Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9 Privacy

Your privacy is important to us. The collection, storage, use, and disclosure of your personal data by tito12 is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions and is incorporated herein by reference. By agreeing to these Terms, you also consent to the processing of your personal data as described in the Privacy Policy.

In summary, tito12 collects personal information necessary for account management, identity verification (KYC), fraud prevention, and regulatory compliance. We do not sell your personal data to unaffiliated third parties for marketing purposes. All data is stored and processed in accordance with internationally recognized data protection principles, including encryption at rest and in transit.

10 Account Termination & Suspension

10.1 Termination by You. You may request closure of your tito12 Account at any time by contacting our support team via live chat. Upon closure, any remaining real-money Balance (excluding uncleared Bonus Funds that have not met wagering requirements) will be returned to your verified withdrawal method within 5 business days.

10.2 Termination by tito12. tito12 reserves the right to suspend or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspected fraudulent activity, money laundering, or other illegal conduct;
• Account inactivity exceeding 12 consecutive months (dormant account policy);
• Self-exclusion request from the Member or a confirmed third-party request on behalf of a vulnerable individual;
• Legal, regulatory, or compliance requirements that necessitate account closure.

10.3 Effect of Termination. Upon termination, your right to access the Platform ceases immediately. Any outstanding real-money Balance will be returned in accordance with clause 10.1, subject to deduction of any amounts owed to tito12. All Bonus Funds will be forfeited upon termination regardless of the reason for closure.

10.4 Dormant Accounts. An Account that has recorded no login activity for a period of 12 consecutive months will be classified as dormant. tito12 will attempt to notify you via your registered email address before applying a dormancy administration fee of Rp 10.000 per month to the Account Balance. Where the Balance reaches zero, the Account will be closed.

11 Governing Law & Dispute Resolution

11.1 Governing Law. These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which tito12 is incorporated and licensed, without regard to its conflict of laws provisions.

11.2 Informal Resolution. In the event of a dispute, you agree to first contact tito12's customer support team and provide full details of your complaint. tito12 is committed to resolving all complaints fairly and transparently, and will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.

11.3 Formal Dispute Resolution. If a dispute cannot be resolved informally within 30 days of being raised, either party may refer the matter to binding arbitration administered under internationally recognized arbitration rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties.

11.4 Language. These Terms and Conditions are drafted in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.

11.5 Changes to These Terms. tito12 reserves the right to amend these Terms and Conditions at any time. Material changes will be notified to Members via the registered email address at least 14 days before taking effect. Continued use of the Platform after the effective date of changes constitutes acceptance of the revised Terms.

12 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the tito12 support team through the following channels:

Please note that tito12 support agents communicate exclusively via the official live chat channel on the Platform and via the email address listed above. tito12 will never contact you via WhatsApp, Telegram, social media direct message, or any unofficial channel to request account credentials, payment information, or personal data.